Terri·story
Privacy policy
Draft. Review before publishing.
TerriStory helps field sales reps plan territories and keep track of the businesses they visit. This page explains what the iPhone app and the web app do with your information.
The short version
- Your territory, leads, stories and miles stay on your device and in your own iCloud account. We don't run servers that store them.
- The exceptions are the two AI features in TerriStory Pro, and only when you use them: AI carving sends your territory's city, center point and size to our server to draw your regions, and note cleanup sends the text of one note to tidy it. Details below.
- We don't sell data, show ads, or track you across other apps or websites.
- We don't require an account. iCloud keeps your data tied to your Apple Account.
What you put in the app
You enter your territory, regions, leads (business names, addresses, the people you deal with and their phone numbers and email addresses, websites, social links, notes), visit history, and your own name and home or office address for mileage reports. In the iPhone app this is stored on your device and synced through Apple's iCloud to your other devices signed in to the same Apple Account. Apple handles that storage under Apple's privacy policy; we can't see it.
Leads often include details about other people, such as a business owner's name and phone number. You're responsible for collecting and using that information lawfully.
Location
If you allow it, the app uses your location once to center your territory on the map.
Drive detection, a TerriStory Pro feature, is off until you turn it on. Then, with location access set to Always, the app notices when you start driving (iOS tells it when your phone leaves where it was parked or moves a long way), records the route with GPS until you park, and saves the drive's start and end times, miles and start and end places to your mileage log. GPS turns on only when your phone seems to be on the move. To label each drive, the app asks Apple Maps to name where it started and ended, under Apple's privacy policy. Drives stay on your device and in your iCloud; we never receive your location. Turn it off in Settings › You & your miles, or take away location access in the iPhone's Settings app.
Maps, business search and mileage
The iPhone app uses Apple Maps to show maps, look up businesses and addresses, name the regions of your territory, and give directions. Search terms, addresses and map areas are sent to Apple to answer those requests. To count your business miles, the app asks Apple Maps for driving distances between your home or office and the stops you logged that day; the resulting mileage log stays on your device and in your iCloud. Opening a multi-stop route sends the stop addresses to Google Maps, under Google's privacy policy.
The web app uses OpenStreetMap-based services (Nominatim and Photon) for maps and address lookups, which receive your search text and map area. If you don't share your location, it may ask BigDataCloud for an approximate location based on your IP address.
Voice entry
In the iPhone app, dictating a note uses Apple's speech recognition. When your iPhone supports it, this happens entirely on the device; otherwise the audio is sent to Apple to turn it into text, under Apple's privacy policy. In the web app, your browser's built-in speech recognition does the same job, and depending on the browser the audio may be sent to its maker (for example Apple or Google). We never receive the recording.
AI territory carving (TerriStory Pro)
If you choose to carve your territory with AI, the app first asks your permission, then sends our server the city or area name you typed, your territory's center point (rounded to about half a mile) and radius, how many regions you want, and the App Store's signed record of your subscription so we can confirm you have Pro. Our server asks Anthropic's Claude to suggest the regions and sends them back to your iPhone. Anthropic processes that request under its commercial terms and doesn't use it to train its models.
We keep two things: a count of carves per subscription (identified by the App Store's transaction number, not your name or Apple Account) so we can limit use to a few a month, and the generated regions for that city and size for 30 days so the same request doesn't have to be made twice. We don't receive your leads, notes or location history.
AI note cleanup (TerriStory Pro)
If you tap Clean up with AI on a note, the app first asks your permission, then sends our server the text of that one note (including any names or businesses you mention in it), the kind of chapter and how it went, its date and today's date, and the App Store's signed record of your subscription. Our server asks Anthropic's Claude to tidy the note and point out a next step, a follow-up date, a deal value and a contact's name if the note mentions them, and sends that back for you to keep or drop. The lead's saved details (its name, address and people) aren't sent. Anthropic processes the request under its commercial terms and doesn't use it to train its models.
We don't keep the note. We keep only a count of cleanups per subscription (identified by the App Store's transaction number) so we can limit use.
Widgets and Siri
The home screen widgets read a small summary (today's region and stops, your miles) that the app saves on your iPhone for them. Siri and Shortcuts run inside the app on your device; what you say is handled by Apple under Apple's privacy policy, and we don't receive it.
Purchases
TerriStory Pro is sold through the App Store. Apple handles payment, and we never see your payment details. The app checks your subscription with Apple on your device.
Notifications
Morning route and follow-up reminders are scheduled on your device. They don't go through any server.
Backups and exports
The iPhone app saves a backup file once a day in its folder in the Files app (On My iPhone › TerriStory), keeping the last ten. Those files stay on your device and are included in your iPhone's own iCloud backup if you have that turned on. When you share a backup, spreadsheet, mileage report or win card, the file goes wherever you choose to send it. We don't receive a copy.
Deleting your data
In the iPhone app, go to Settings → Delete all data. That removes everything from your device and your iCloud (a last backup file is saved in the Files app first, which you can delete there). Deleting the app removes the copy and the backup files on that device. To have carve or cleanup counts tied to your subscription removed from our server, email us. In the web app, data lives in your browser's storage; clearing site data removes it.
Children
TerriStory is a work tool and isn't directed at children under 13.
Changes
If this policy changes, we'll update this page and the date at the top.
Contact
Questions or requests: support@terristoryapp.com